Billing FAQ
When am I charged?
You're charged on the same date each month (or year) from your original subscription start date. Your next renewal date is shown on the Billing page in Studio (Renews on).
What payment methods are accepted?
All major credit/debit cards (Visa, Mastercard, Amex) and PayPal, via our payment partner Lemon Squeezy.
How do I get an invoice?
Open Billing in the Studio sidebar and scroll to Invoices & receipts — every payment on your account is listed there with a Download button. You can also add your company name, VAT / Tax ID and address under Business details on invoices; they're printed on every invoice you download, including past ones.
I was charged but didn't mean to subscribe
If you ask within 7 days of the charge and have generated fewer than 5 minutes of audio (300 points) since, you're eligible for a refund. See Refund Policy.
My card was declined
- Check your card details (see "How do I update my payment method?" below)
- Make sure the billing address matches your card
- Contact your bank — some banks block international transactions
- Try a different payment method
How do I update my payment method?
- Go to Billing on vocallab.ai
- Click Update payment method
- Enter your new card details in the secure payment portal
How do I upgrade?
Choose a higher plan on the Pricing page or in Studio under Billing. Upgrading an active subscription is prorated — you only pay the difference for the rest of the current period.
I cancelled but was still charged
Cancellations stop future billing — they do not cancel a charge that has already been processed. If you believe there was an error, contact support.