Refund Policy

Subscriptions come with a 7-day money-back guarantee. This page is a short summary — the full Refund Policy is the binding version.

Eligibility

You're eligible for a refund when:

• You ask within 7 days of your subscription purchase or renewal
• You've generated fewer than 5 minutes of audio (300 points) since that purchase

What is not refundable

• Subscriptions where more than 5 minutes (300 points) of audio has been generated since the purchase
• Requests made more than 7 days after the purchase or renewal
• Top-up credit packs — top-ups are always final and non-refundable
• Accounts suspended or terminated for violating our Terms of Service

How to request a refund

1. Check above that you're eligible
2. Email support@vocallab.ai
3. Include your order number, the purchase date, and the email on your VocalLab account
4. Briefly tell us why the service didn't work for you — it helps us improve

Processing time

Refunds are typically processed within 14 business days once approved, back to your original payment method. Your bank may need a few extra days for it to appear.

We never want you to feel stuck. If you're unhappy for any reason, talk to us first — we may be able to solve your problem.